Practical learning for the conversations workplaces cannot avoid.
Growing teams face pressure, misunderstanding and difficult moments. Solis Insight designs calm, structured programmes that help people respond with clearer language, better boundaries and more workable next steps.
Customised talks and workshops
Programmes can be designed around
- — Workplace stress awareness and self-management
- — Emotional steadiness under pressure
- — Calm communication and de-escalation
- — Boundaries and respectful workplace behaviour
- — Manager awareness and supportive check-ins
- — Team communication and working agreements
- — Conflict resolution
- — Change, transition and resilience
Formats may include
- — 45–60 minute corporate talks
- — Half-day interactive workshops
- — Full-day customised programmes
- — Small-group learning or facilitated conversations
- — Individual Workplace Communication Coaching
The corporate talk and half-day workshop prices on the Services & Fees page are starting references for ad-hoc customised programmes. Final fees depend on the objective, duration, participant group, location, materials and preparation required.
Clear Leadership, Steady Team
A practical communication and people-management programme for growing SME teams
As a business grows, goodwill and informal conversations may no longer be enough. Owners need clearer expectations, employees need fairer communication, and the whole team benefits from knowing how difficult issues will be handled.
Private Owner Alignment Session
Clarify the owner's management values, expectations, recognition principles, boundaries and approach to difficult conversations.
Half-Day Team Communication Workshop
Help the team understand expectations, different communication styles, fairness, boundaries and practical ways to handle disagreement.
Team Communication Agreement
Co-create a short set of workplace communication norms that the team can use after the workshop.
Optional follow-through may include: anonymous pre-workshop staff input, an Owner Communication Map, post-workshop owner debrief, feedback summary, follow-up owner support, and simple communication guides or internal templates.
This programme is customised and quotation-based. It is a workplace communication and team-alignment programme, not counselling, psychological assessment or legal advice. Unless specifically arranged through a registered provider, it should not be represented as HRD Corp claimable.
Why Solis Insight for workplace learning
Shirley's experience spans operations, organisational systems, employment and employee matters, in-house and private legal practice, client communication and counselling. She understands that workplace learning must be useful on Monday morning — not only sound good in the training room.
Structured programmes for employees and people leaders.
These one-day programmes are promoted and facilitated by Chai Sei Lei. Where HRD Corp arrangements apply, registration and administration are handled through the registered training provider appointed for the engagement and confirmed directly with the client.
Anger & Stress Management, De-escalation Skills and DASS-21 Wellbeing Self-Check
Suitable for operational and frontline employees who manage pressure, complaints, urgent demands or emotionally charged interactions.
Participants learn to recognise triggers, use a short self-reset, apply the CALM de-escalation method, distinguish a normal complaint from one needing escalation, complete a workplace action plan, and use DASS-21 as a guided wellbeing-awareness exercise.
Conflict Resolution, Distressed Employee Support and DASS-21 Wellbeing Measurement
Suitable for supervisors, team leaders, shift or outlet leaders, assistant managers and junior-to-middle managers.
Participants learn to recognise conflict and distress signals, separate observation from assumption, manage their own response, hold a brief respectful support conversation, document factually, protect privacy and escalate through the correct channel.
Responsible use of DASS-21
In these programmes, DASS-21 is used as a guided self-report tool for general wellbeing awareness and reflection. It is not a diagnosis, clinical label, disciplinary measure or substitute for assessment by a qualified professional. Participation, privacy, interpretation boundaries and any follow-up should be managed appropriately with the employer and registered training provider.
Programme and HRD Corp arrangement
Chai Sei Lei promotes and facilitates these programmes through Solis Insight. Where HRD Corp registration or claim arrangements apply, they will be handled through the HRD Corp-registered training provider appointed for that engagement. The appointed provider may vary according to the programme and engagement, and its identity and the applicable administrative arrangements will be confirmed directly in the quotation or registration process.
Shirley's HRD Corp Accredited Trainer status is an individual trainer accreditation. It does not mean that Solis Insight itself is an HRD Corp registered training provider.
Enquiry process
Tell us about your organisation
Share the industry, participant group, estimated numbers, preferred date and training need.
Match the programme
We clarify whether an existing HRD Corp programme or a customised corporate session is the better fit.
Receive a quotation
The quotation confirms the programme, commercial scope and any applicable registered-provider arrangement.
Confirm delivery
The programme, venue, materials and any assessment or follow-up are confirmed before delivery.